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Silver Mouse
Digital Marketing Agency in Malaysia
Silver Mouse
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  • Home
  • About
  • Services
    • Social Media Management
    • Digital Advertising
    • B2B Digital Marketing
    • WordPress Development
    • Search Visibility Optimization
    • Email Marketing
    • WhatsApp Marketing
  • Work
    • Social Media Management
    • Digital Advertising
    • Creative Portfolio
    • Video Portfolio
  • Blog
    • Insights
    • How-to
    • Case Studies
    • Industry News
    • Company Updates
  • Career
    • Content Creator
    • Digital Marketing Executive
    • Creative Designer
    • Video Producer
  • Contact

CRM Marketing

What is the difference between the Official WhatsApp API and unauthorized bulk software?

By Silver MouseApril 18, 2026Leave a comment

Unofficial bulk software violates Meta’s Terms of Service and guarantees permanent number bans. We exclusively deploy the Official WhatsApp Business API, ensuring 100% legal, Meta-approved high-volume broadcasting with zero risk of suspension.

How does the official WhatsApp Business API differ from the standard app?

By Silver MouseApril 18, 2026Leave a comment

The official API unlocks enterprise marketing capabilities. Unlike the standard app, it permits brands to safely send high-volume marketing broadcasts, automate multi-step chat flows, and integrate seamlessly with CRMs without risking account bans.

What does your WhatsApp campaign management include?

By Silver MouseApril 18, 2026Leave a comment

We manage high-converting WhatsApp marketing broadcasts and automated chatbot flows to drive sales and re-engage customers. Note: while we handle marketing automation, your internal team remains responsible for live customer service replies

How does Meta charge for WhatsApp Business API messaging?

By Silver MouseApril 18, 2026Leave a comment

Unlike standard WhatsApp, Meta utilizes a conversation-based pricing model for the Official API. You are billed per 24-hour conversation window, with varying rates depending on whether the message is marketing, utility, or service-oriented.

Do we need a verified Meta Business account before starting WhatsApp marketing?

By Silver MouseApril 18, 2026Leave a comment

No. We actively guide your team through the strict Meta Business verification process, securing your access to the official WhatsApp Business API and applying for the highly trusted “Green Tick” official business badge.

What if our company prefers not to pay software subscriptions via credit card?

By Silver MouseApril 17, 2026Leave a comment

We understand corporate billing constraints. We can manage foreign platform subscription fees on your behalf, handling all mandatory Withholding Tax (WHT) payments to LHDN, and invoicing your company via a consolidated annual plan.

Do you offer advanced email automation and list segmentation?

By Silver MouseApril 17, 2026Leave a comment

Yes. Beyond standard broadcast deployments, our strategic add-ons include advanced database segmentation, automated email drip sequences, and seamless CRM integrations designed to effectively nurture leads throughout the complete customer lifecycle.

Should our brand use HTML-based designs or full-image emails?

By Silver MouseApril 17, 2026Leave a comment

We strongly recommend HTML-based designs over full-image emails. Full-image emails frequently trigger spam filters and break mobile responsiveness. HTML ensures high inbox deliverability, accessibility, and optimal email loading performance.

Do you provide the copywriting and design for email campaigns?

By Silver MouseApril 17, 2026Leave a comment

Yes. Under our CRM retainers, you simply provide the brief. Our in-house team handles the professional copywriting, responsive HTML design, strategic deployment, campaign scheduling, and post-campaign data reporting.

What is included in your email marketing setup phase?

By Silver MouseApril 17, 2026Leave a comment

We handle the crucial technical foundation for optimal inbox deliverability. This includes platform setup, mandatory sender and domain verification, and comprehensive database scrubbing to remove invalid addresses from your existing contact lists.

What email marketing platforms do you support?

By Silver MouseApril 17, 2026Leave a comment

We exclusively partner with Brevo for enterprise email marketing. As an official partner, we handle the complete technical account setup—including domain verification—and manage your consolidated corporate billing, ensuring a seamless deployment.

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